Our Prices -
- We reserve the right to increase our prices to reflect any increases in our costs.
- Prices are as stated on the website at the time of ordering and payment.
- We reserve the right to cancel any orders due to non-payment or errors caused by computer software.
- Once we have despatched the fish it is the customers’ responsibility to make sure they are in to receive the fish. Please only place an order if you will be home on the given day to sign for the delivery.
- We cannot be held liable if you are not in on the day to receive the fish. If you are not there when the driver calls they will be taken to the local depot where you will need to arrange to collect them.
- An adult must be in to sign for the delivery.
- We will only ship out fish we feel are healthy and will not send the fish if we feel they are not strong enough for delivery.
- Upon arrival please note some fish can appear unwell and be lying down. This is a usual reaction to stress and once acclimatised should recover.
- We here at Aquatics to your Door do not have access to your payment details, these are sent directly to our payment provider and are therefore not stored by us. We do not sell or pass on any of your personal details to any other third party.
- If you need to cancel an order please call us as soon as possible before dispatch day. We cannot be held responsible once they have left our property.
- For dry goods:
If you are unhappy with any product then please return it to us in its original condition within 7 days for a refund. It is the customers’ responsibility for the safe return of any item and the cost of returning it.
For faulty items in guarantee we will repair or replace the item for you. If the item is no longer available we will send a substitute of equal or greater value. Please note we will pay to send the replacement item to you but the customer must pay the cost to return it.
We do not refund postage.
- For Livestock:
We are unable to accept any returns on livestock. So please make sure you order the correct fish and have checked their requirements and compatibility with your existing stock. We do offer guarantees on our fish but only if they are signed for on the first attempt to deliver them. We must have photographic evidence of any fish you have lost during our guarantee period and we will send a credit code for you to use on your next order.
We do not refund postage.
- Please make sure you research the fish before you add them to the aquarium and contact us if you have any queries regarding compatibility. We cannot be responsible if you add the wrong fish to the aquarium so please do your homework! Wherever possible please quarantine your new arrivals. We cannot be held responsible for existing livestock or dry goods.
Categories
