We guarantee all our fish to arrive alive. If your fish was to arrive dead then please take a photograph and email us this within 24 hours.

Most of our fish also have a 5 day stay alive guarantee, as long as they are acclimatised in an appropriate mature environment. However for some of our species we cannot offer a guarantee beyond arrival for one of the reasons below. Some species are more delicate and do not handle stress from environmental conditions well. This can include:

• Poor water quality.
• Harassment from tank mates.
• Confined aquarium conditions.
  

If a fish becomes stressed it can become more susceptible to infection and disease. Other species can have specialized feeding requirements that are difficult to recreate in an aquarium and may succumb to malnutrition if proper care is not given.

If you see a fish has a restricted guarantee it is important to check you have suitable conditions for that fish. The fish listed as restricted guarantee still have an arrive alive guarantee.

If any of your aquatic life dies during our guarantees and has been acclimatized in a mature aquarium we will send you a credit note.

Please email us photographs of the deceased specimens.
sales@aquaticstoyourdoor.co.uk