Festive Delivery Days
Our last available Delivery day before Christmas will be Thursday 19th December. The first delivery day after the festive period is the 3rd January. As these days are set by the courier for livestock we are unable to offer any additional deliveries during this time.
For next day deliveries, orders must be received by 2 pm (for next working day – Wednesday to Friday).
Weekday deliveries in England and Wales (delivery before 1 pm) – Running Wednesday to Friday.
- The standard cost is £14.95 for any orders under £100.
- For orders over £100, it is free.
If you require a early morning before 9.30am slot please contact us, there are extra costs for these deliveries.
Unfortunately, we cannot deliver livestock to some parts of the Scottish Highlands, Northern Ireland, Isle of Wight or the Isle of Man.
Please note we cannot deliver the day after a bank holiday.
All orders placed by 2 pm can be dispatched for delivery the next working day. Our fish are placed in plastic bags with water and oxygen. The fish are then put in a polystyrene box with a heat pack if necessary and then into a cardboard box. This should ensure minimal heat fluctuations and keep the fish safe.
Due to the packing costs involved, we have a minimum order of £20 on livestock orders (excluding delivery).
They will then be shipped on our overnight service through APC Couriers. You must be available to receive and sign for the fish to receive our arrive alive and 5-day guarantees. Please then read our acclimatising guide on the best way to settle your new fish in. If there are any problems with your delivery please call us. There are sometimes delays out of our control due to weather, traffic and accidents, please call us if your delivery is late, we do still need you to be available for the delivery due to it being livestock.
Remember to choose your fish carefully after reading our guides as we cannot take any returns on livestock.
Dry Goods and Plants Orders
There is no extra delivery charge for dry goods/pet products ordered with fish, you will only be charged the livestock delivery charge as above.
For all dry good orders (including live food) the charge is £5.00, free on orders over £100.
Parts of Scotland however, are £15.00 – please ask if you are unsure if this applies to you.