DELIVERY INFORMATION

Fish Orders

PLEASE NOTE CURRENTLY WE ARE EXPERIENCING HIGH DEMAND AND SOME DAYS MAY BE BLOCKED OFF ON OUR CALENDAR AT CHECKOUT, CAUSING A LONGER WAIT THAN USUAL

UNFORTUNATELY THE COURIER SERVICE IS OPERATING A RESTRICTED SERVICE ON LIVESTOCK SO WE ARE UNABLE TO OFFER MORE SLOTS AT PRESENT

IF YOU JUST WISH TO ORDER  JUST FOOD PLEASE PUT THROUGH YOUR FOOD ORDER ONLINE AND EMAIL US AND WE WILL TRY AND GET THIS OUT SOONER FOR YOU

WE APOLOGISE FOR THE LONG WAIT ON ORDERS AND ARE DOING EVERYTHING WE CAN TO GET THESE OUT AS QUICKLY AS POSSIBLE. THANK YOU FOR YOUR UNDERSTANDING DURING THIS TIME

Weekday deliveries in England and Wales (delivery before 1 pm) – 

  • The standard cost is £14.95 for any orders under £100.
  • For orders over £100, it is free.

If you require a early morning before 9.30am slot please contact us, there are extra costs for these deliveries.

Unfortunately, we cannot deliver livestock to some parts of the Scottish Highlands, Northern Ireland, Isle of Wight or the Isle of Man.

Please note we cannot deliver the day after a bank holiday.

Our fish are placed in plastic bags with water and oxygen before being placed in boxes. Tropical fish are then put in a suitable insulated box with a heat pack if necessary. This should ensure minimal heat fluctuations and keep the fish safe.

Due to the packing costs involved, we have a minimum order of £30 on livestock orders (excluding delivery).

They will then be shipped on our overnight service. You must be available to receive and sign for the fish to receive our arrive alive and 5-day guarantees. Please then read our acclimatising guide on the best way to settle your new fish in. If there are any problems with your delivery please call us. There are sometimes delays out of our control due to weather, traffic and accidents, please call us if your delivery is late, we do still need you to be available for the delivery due to it being livestock.

Remember to choose your fish carefully after reading our guides as we cannot take any returns on livestock.

Our fish are kept in mixed tanks and we cannot guarantee sexes on the fish.

Dry Goods and Tropical Plants Orders

There is no extra delivery charge for dry goods/pet products ordered with fish, you will only be charged the livestock delivery charge as above.

For all dry good orders the charge is £5.00, free on orders over £30.

Parts of Scotland however, are £15.00 – please ask if you are unsure if this applies to you.