DELIVERY INFORMATION

Fish Orders

We are currently delivering as normal. Demand is high so there is a longer wait than usual. You can book a delivery date on the calendar at checkout.

Weekday deliveries- 

  • The standard cost is £22.95

Please note we have recently had to increase our delivery charge. This is due to our courier doubling their rates on livestock deliveries so it has unfortunately been necessary to implement this increase. We have tried through the years not to increase the delivery charge and absorb the additional cost of increases to packing materials but this time we have had to implement this charge.

Unfortunately, we cannot deliver livestock to some parts of the Scottish Highlands, Northern Ireland, Isle of Wight or the Isle of Man.

Please note we cannot deliver the day after a bank holiday.

Our fish are placed in plastic bags with water and oxygen before being placed in boxes. Tropical fish are then put in a suitable insulated box with a heat pack if necessary. This should ensure minimal heat fluctuations and keep the fish safe.

Due to the packing costs involved, we have a minimum order of £35 on livestock orders (excluding delivery).

They will then be shipped on our overnight service. You must be available to receive and sign for the fish to receive our arrive alive and health guarantees. Please then read our acclimatising guide on the best way to settle your new fish in. If there are any problems with your delivery please call us. There are sometimes delays out of our control due to weather, traffic and accidents, please call us if your delivery is late, we do still need you to be available for the delivery due to it being livestock.

Remember to choose your fish carefully after reading our guides as we cannot take any returns on livestock.

Our fish are kept in mixed tanks and we cannot guarantee sexes on the fish.

Dry Goods and Tropical Plants Orders

There is no extra delivery charge for dry goods/pet products ordered with fish, you will only be charged the livestock delivery charge as above.

For all dry good orders the charge is £5.00, free on orders over £30.

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