Marine Eels
Marine Fish Perfect Health Promise
All marine fish have a Perfect Health Arrival guarantee. For the following reasons, we cannot guarantee beyond that.
A number of different reasons can affect why a marine fish does not settle into its new environment. These range from:
- Unsuitable water conditions: incorrect pH, high ammonia and nitrite levels.
- Tank bullies: some marine fish are very passive and will not mix well with more boisterous tank mates.
- Incorrect tank size: please research the fish you are buying, as some will become stressed in a tank that is too small.
If you have any problems on arrival
Please contact us straight away and we will extend your guarantee until the fish is healthy again. You must call on the arrival day to activate this.
01293 749046Credit notes
If any of your aquatic life dies during our guarantees and has been acclimatised in a mature aquarium, please take a photo and email it across and we will send you a credit note.
Please email photographs of the deceased specimens to sales@aquaticstoyourdoor.co.uk.
Want to see them before you buy?
Message us on WhatsApp and we will send you a video from the tanks, so you can see the actual fish you are ordering.